Cable Tv
Free Wi-Fi
Laundry Service

GUEST INFORMATION

Covid-19

June – August 2020

Welcome to Quinta Jacintina – My Secret Garden Hotel, the Algarve’s renowned boutique hotel. However, as a result of Covid – 19, this Summer we will only be operating on a bed and breakfast basis. A few minutes spent reading through this information and guide will make your stay with us and highlight the changes from our normal operations. If there is anything else we can do to help, please do not hesitate us.

  • Air-conditioning and Fans
  • Continental Breakfast
  • Free Wi-Fi and internet access
  • Tea and Nespresso coffee making facilities in all rooms
  • Television with Multiple Channels
  • Outdoor swimming pool available as outlined below
  • The Owner or a member of staff on duty from 8am and 8pm. After which there is always a member of staff on call living on the premises to assist where necessary.
Accommodation Rates
Jun – Aug 2020
Delux Double Room €95
The Suite €150
Minimum Length of stay: 2 nights
We offer 5% discount for weekly bookings
We offer a 15% discount for monthly bookings

Check in 3pm-8pm. Check out 11am . Early check ins or Late checks out by agreement. 50% Deposit is required to secure the reservation. Minimum 2 night stay at weekends. In the event of cancellation, the following will be charged of the full amount: 2–3 weeks= 25%. 1–2 weeks= 50%. Less than one week= 75%. For all reductions in length of stay or departures earlier than the confirmed date, a charge of 50% on the number of reduced nights will be made up to maximum of 7 nights.

Additional charges

Additional services we can assist you with

  • Golf at many of the famous local golf courses
  • Car hire, at advantageous rates, can be arranged through reception. In order to delay collection and returns at the airport cars can be delivered to the hotel. A taxi from the airport to the hotel is approximately 20 euros.
  • Meet and Greet transfer service at Faro airport
  • Bicycles that can be rented locally
  • Babysitting* and child minding services*
  • Champagne or fresh flowers on arrival*
  • Laundry and dry cleaning service*
  • Newspapers and magazines*

* There will be a 15%, plus IVA, service charge for any external services we arrange

Security deposit

For guests that book through AirBnB, we require a security deposit. If we submit a damage claim within 14 days of checkout, guests will be responsible for damages up to 360 euros. No security deposit is charged, if the booking is made direct with Quinta Jacintina.

Cleaning fee

For guests that book through AirBnB, we charge a cleaning fee of 45 euros for each booking. No cleaning fee is charged, if the booking is made direct with the Quinta Jacintina.

The communal areas are cleaned daily as are the guests bedrooms and bathrooms. Towels and bed linen are changed ​​at least twice a week and whenever there is a change of client.

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Cancellation Policy

For a 50% refund of the nightly rate, the guest must cancel 60 full days before the listing’s local check in time (shown in the confirmation email). If the guest cancels less than 60 days in advance, the nights not spent are not refunded. If guest arrives and decides to leave early, the nights not spent are not refunded..

Payment of Accounts

Accounts may be settled with cash in Euros, bank transfer, debit card or by any of the recognized credit cards. Cheques are no longer accepted for payment of accounts.
Reservations must be confirmed with a 50% deposit. If you require your invoice to be divided between rooms or have any other special billing requirements, please notify us in advance. If you are due to depart before the reception opens in the morning at 8am we would respectfully request that your account is settled before 8pm the previous evening.

Bedroom Accommodation

Each bedroom is tastefully decorated with a Double or twin bed, bedside tables, desk and chairs. The ensuite bathroom has a bathtub with shower over. The terrace has a table, 2 chairs and 2 sunloungers. The rooms on the first floor are accessible by stairs or a shaft lift. One room has been specifically adapted for guests with limited mobility.

In addition each room is provided with

  • TV with numerous television channels.
  • Safe
  • Small Fridge
  • Tea and coffee making facilities. There is an initial supply of complimentary tea and coffee.
  • Extra coffee capsules are available but will be charged.
  • Molton Brown hand soap, shower gel and shampoo
  • Face cloth, hand, bath and pool towels
  • Hairdryer
  • 2 Bathrobes
  • Laundry bag

Bar

There is well stocked Bar with Waiter Service until 8pm. After 8pm we operate an honesty Bar. Please note it is not authorized by law for children under 18 years old to purchase or drink alcohol. Please note that food and drink purchased from outside may not be consumed in any communal areas of the hotel, including the swimming pool area.

Breakfast

The rates per room per night for double occupancy in either a double or companion bed include continental buffet breakfast in your own room between the hours of 8am and 11am. You may wish to upgrade to a cooked breakfast at an additional cost.
The continental breakfast will all be served in the bedrooms as recommended by Turismo Portugal whilst social distancing remains in place.

Check in – Check Out

Check in: 3 – 8pm Check out: 11pm
Early check in and Late check out is possible when available, by prior agreement.

Children and infants

Children and infants are welcome but there are no special facilities for them and much as I do not like to turn business away do have reservations as to whether it is the best place to stay with children

Others

Dining  Al Fresco 2020

Welcome to our new Summer Restaurant with a difference and is open to guests and non residents.   Tables are set on the terraces and around the Swimming Pool and Garden. If you choose a table around the swimming pool, you are welcome to enjoy a dip in the pool!

Our Weekly Programme

Tuesdays                   Portuguese menu                                       From 6pm

Wednesdays             Cream Teas                                                 2 – 6pm

Thursdays                 Cream Teas                                                 2 – 6pm

Friday                        Barbecue Evening                                       From 6pm

Sunday                                 Sunday lunches (June and September)      1pm – 4pm

                                  Sunday Barbecues (July and August)                     From 6pm

 
Doctor
We have arrangements with a local English-speaking doctor who is available by appointment and on call 24 hours a day for emergencies.
Dress code
We would ask you to respect our dress code. Swimwear is not appropriate in the lounge, dining room or bar or terraces with the exception of the swimming pool enclosure.

Emergency

In case of emergency, contact 00351 289 350090.  In case of fire, please see instructions by the door of your room. If there is a fire, close the doors and windows around the fire to prevent the fire from spreading. If you discover a fire, activate the fire alarm by breaking the glass at the nearest alarm point. This will alert the staff on duty who will call the emergency services.

Fire Alarm Testing

For safety precautions and legal requirement, we are required to test our fire alarms. All guests will be warned of this in advance. If you hear the alarm and have not been warned, please treat this as a genuine alarm and head to a safety point.

Key Cards
Upon your arrival you will have been given two electronic cards, which give you access to your room and the front door which is locked
 
Laundry & Pressing Service

There is a domestic washing machine, tumble dryer, iron and ironing board in the Laundry that is shared with other guests. We ask for a discretionary payment of 8 euros per wash and dry. We may also arrange for dry cleaning, please ask at reception. Please note that the management is not responsible for goods or valuables left in the laundry.

Location

Quinta Jacintina is wonderfully situated in the heart of the Golden Triangle of the Central Algarve. Just 15 minutes from Faro airport, 5 minutes from beautiful beaches and close to many famous golf courses and wonderful restaurants. It is situated between the well-known exclusive resorts of Vale do Lobo and Quinta Do Lago

 
Local Sports & Activities
Many local sporting activities are available in the locality, i.e. horse riding, water sports, boat trips, nature walks, bicycle hire, etc. We suggest you browse the internet for suggestions.

Lost property

If you have mislaid any of your belongings please let us know.

 
Luggage

We offer luggage storage. Please note that management is not responsible for goods or valuables left in your baggage in your room or in the baggage room.

 
Maintenance
Please let us know if you experience any difficulties with any aspect of your room.
 
Newspapers & Magazines
We can order newspapers or magazines for you should you so wish. These will be added to your room bill. However, we will request payment in cash for these sundry items
 
 
 
No Smoking policy
Guests are kindly requested to respect the no smoking policy inside the hotel at all times. Please respect the comfort of your fellow guests by observing this policy. There is a smoke sensor in your room that may set off an alarm if smoke is detected. Smoking is permitted on the balconies and terraces.
 

Parties and events

Parties and events may be allowed with additional contractural arrangements when the establishment can be hired for exclusive use.

 
Pets
We are an established pet friendly hotel assuming pets are well behaved and do not cause a disturbance for other guests. At times, the Owner may be living on the premises and has small dogs. The owner’s rooms have access to their own private garden and her pets have restricted access to the areas occupied by guests.
 
Quality Assurance

We are pleased to comply with legislation and there is a complaints book in Reception and a Visitors book for your feedback.

Safes

Each room is equipped with an electronic safe, with instructions for use. Please check that you take all your belongings on departure. Please place valuables in the safe. Please do not leave any valuables unattended in your room. Note that management is not responsible for goods or valuables left in your room.

Security

Your safety is assisted  by CCTV covering the entrance 24 hours a day. Please note that management is not responsible for goods or valuables left in your room, left out of the safe and are not responsible for damage to the cars in the car park at the hotel.

Swimming Pool

 

In addition to the accommodation guests are welcome to use the swimming pool as follows:

Monday: all day

Tuesday: 9am – 5pm

Wednesday: 9am – Midday

Thursday: 9am – Midday

Friday: 9am – 5pm

Saturday: all day

Sunday: 9am – Midday

Please note:

Towels are provided by the swimming pool.
There are pool changing rooms and toilets close to the Terrace
The pool is NOT life guarded.   
The pool has a varied depth up to 2m. Diving and jumping in are strictly prohibited
Children under the age of 15 are strictly forbidden to use the pool unattended
No more than 10 people should use the pool at any one time
Please report any breakages around the pool as soon as possible
For the safety of children the pool is fenced off. Please make sure the gates are kept closed
Do not use the pool after a meal or after consuming alcohol
Taxi or Private Transportation

If you decide not to rent a car to explore the Algarve, we recommend good local taxi companies or Uber. The beach and shops are within 25 minute walking distance.

Turndown Service

We will not be providing a turndown service this Summer as we wish to limit the contact between staff and guests because of Covid -19.

The owners, management and staff wish you a most
enjoyable stay.

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